Return Policy

Unopened Products:

You may return products within 30 days. All unopened merchandise in its original condition, including original sealed packaging within 30 days of delivery for a full refund. (Note: if your product arrives damaged, please contact us immediately.) 

Products that have been opened or used:

If your product is open or partially used, you may be eligible for store credit only to our online store. Store credits may be used towards other merchandise or a gift certificate for a lucky friend!  

What items are non-refundable?

• Items marked as final sale.
• Discontinued items.
• Partial return of gift sets. 
• Sample sizes.
• Free gifts or promotional items with retail value.
• Products from orders you have not received.

To start a return please click here

Alert for the Summer Months:

Since our products are made with all natural ingredients without preservatives or stabilizers, it's hard to maintain the texture/consistency of our balms. If you receive a balm that has melted during the shipping process or is gritty, please don't hesitate to contact us to resolve the issue. Typically if you re-heat and re-cool the balm in the refrigerator, the balm should return to it's intended form. Since all of our balms are packaged in glass jars re-heating and re-cooling is not an issue and does not alter the effectiveness of any ingredients.